Postage and Packing:

Postage is to the UK via Royal Mail first class post.
Recycled packaging will be used wherever possible.

Payment:

We accept PayPal and Personal Cheques.

Cheques should be made payable to J C Houlding; please note that goods will not be shipped until the cheque has cleared. Banking is done once a week only. Please send cheques to the address at the bottom of this page.

Returns:

In the rare event of a product being at fault, please notify us by email within 7 days of receiving item. we will replace or refund it without any fuss or argument*. If there is no fault with the item, please be aware that a charge of up to 20% of sale will be made to cover our packing & postage and handling fees**. Please ensure you obtain Proof of Postage when returning an item. For items over £30 in value, it is recommended that you use Royal Mail Special Delivery or other similar tracking service.

*Please be aware though that, as stated on each page of this site, once all the stock from the business closure is gone, it will not be replaced. Therefore, it may be necessary to refund as there is a strong likelihood that we will not be able to replace.

**Please contact us before returning items so that we can work out the best option for Returns.

Feedback:

We work very hard to make our customers happy and to protect our reputation. If there are any problems with your order, please email: generalenquiries@thecrystalball.org.uk

We will endeavour to respond within 48 hours on working days.

Customer support:

We will endeavour to respond to all emails within 48 hours (excluding weekends and holidays).

All questions and enquiries should be sent to generalenquiries@thecrystalball.org.uk

Thank you for visiting The Crystal Ball shop. 

Selling quality goods for the rubber stamper at rock, ROCK, bottom prices. This is possible as the stock is being sold as a result of a business closure. When the stock is gone...it is gone...never to return!

Contact: generalenquiries@thecrystalball.org.uk

The Crystal Ball Shop
14 St Alban Road
Penketh
Warrington
WA5 2AH